FAQs

1. What time do you come and set up and come back to pick up?
We prefer to arrive 2-3 hours before your event. Depending upon your venue we will coordinate with your catering manager for the event. They will let us know what time we can come in to set up and what time to come back for pick up.

2. How long does it usually take to set up?
The average time is about an hour and half for set up. However, if you have a very large event planned, we may need extra time to ensure that everything is set up perfectly.

3. Are your chair covers cleaned and pressed after every event?
We have our entire inventory of chair covers and linens professionally cleaned and pressed after every single usage.

4. What is your required deposit to secure our event date?
The deposit is 25% of the invoice, the balance is due two weeks prior to your event date.

5. What is your required deposit for custom orders?
The deposit for custom orders is 50% of the invoice, the balance is due two weeks prior to your event date. Deposits on custom orders are non-refundable.

6. How do I choose my event linen rentals?
We can help you choose your color scheme and event design so that it is matches what you are looking for. We can supply you with helpful tips to help you coordinate your linens with your floral arrangements and perhaps even your bridesmaid dresses. We will work with you to make sure that everything about your reception is just the way you want it.

7. What are you payment options?
We accept all major credit cards and checks.

8. How long have you been in business?
We are now entering our sixth year in business

9. How do I know if your rentals will fit the chairs for my event?
We have different styles of chair covers that will fit any type of chair. Let us know your venue location and we will let you know what chair covers will work for your needs.

10. How can I get started?
Simply give us a call. You’ll need to have an idea of the general theme for your wedding and what you have planned. Let us know the colors and styles you are looking for and our customer service reps will assist you in picking the appropriate linens for your event.

11. Do you have any samples?
We understand that it can be difficult to rely on the Internet when selecting linens for your wedding reception. Please contact our customer service department for more information on our available linens.

12. I’ve changed my mind on the linens I wanted. Is it too late to make a switch?
Once you have entered the two week period before your event, your selections are, unfortunately, locked in place. If you do need to change out your selection before this time period, please contact our customer service department for more information.

13. Will I be required to clean and press the linens after my event?
No. We handle all the necessary clean-up and pressing for our linens once the event is completed.

14. I need extra help picking the right linens. Do I need to hire someone to help me?
While you are certainly free to hire an outside consultant to help you with your linen choices, our trained staff is most qualified to assist you. If you are working with a third party, we will be happy to coordinate the details with them to ensure that everything is perfect.